MafinCash - User Agreement

Rules for using the mafincash.com service

1. General provisions
1.1 This Agreement defines the general provisions of the online service for the provision of electronic money exchange services MafinCash.com (hereinafter referred to as the Contractor).
1.2 The Contractor owns a script for currency exchange located on a server on the Internet.
1.3 A client is any user who wishes to use and uses the services of the Contractor.
1.4 The Contractor and the Client will be referred to further in the Agreement as the Parties.
1.5 The parties recognize this Agreement, posted in electronic format, as equivalent in legal force to an agreement approved in writing.
1.6 The Agreement is recognized as a public offer, the validity of which extends to the territory where the Contractor’s services are provided. The conclusion of the Agreement is carried out on the terms of a public offer. The client agrees to the terms and conditions at the time of submitting an application on the MafinCash.com website to use the services provided by the service.
1.7. The Contractor reserves the right to change the provisions of this Agreement by publishing such changes on the website.

2. Essence of the Agreement
2.1. The Contractor provides the Client with a set of services (listed in clause 4 of this Agreement) in accordance with the Regulations (clause 5 of the Agreement) subject to the mandatory fulfillment of the conditions (clause 9 of the Agreement).
2.2. The Client uses the Contractor’s services and pays for them in accordance with the terms of this Agreement.

3. Rights and obligations of the parties
The Contractor undertakes to:
3.1.1 Provide the Client with exchange services regarding payment system funds in accordance with the regulations and rules of this Agreement. The Contractor reserves the right to independently change the list of available electronic money for exchange by publishing information on the Contractor's website.
3.1.2. Provide the Client with informational and technical support related to the Contractor’s services and the specifics of using the service.
3.1.3. Store all data (including transaction amounts, addresses, personal information) on exchange transactions performed by the Client and provide them upon the Client’s request (meaning data belonging to a specific Client). The exception is transactions in anonymous payment systems.
3.1.4. Keep confidential and not disclose to third parties data regarding exchange transactions, as well as personal information of Clients. Exceptions are the following cases:
- legal court decisions at the place of residence of the owner of the MafinCash.com service;
— presence of an official request from one of the payment systems
3.1.5 Maintain accurate statistics on the Client’s transactions and provide a discount in appropriate cases.
3.1.6 In cases of non-receipt of funds for the reasons mentioned in clauses. 3.2.5, 5.4, 5.5 and 5.6 of this Agreement, transfer Client funds (or money belonging to a third party) to the specified details no later than 12 hours from the moment the Client submits a complaint about the lack of receipt of funds after the exchange.

3.2 The Client undertakes to:
3.2.1 Provide accurate and real details for transactions: his own and third parties. In cases where the Client provides inaccurate information or transaction details, the Contractor disclaims responsibility for situations with non-receipt of funds after the exchange transaction.
3.2.2 Provide a real, confirmed and accurate, working email address.
3.2.3. Independently monitor the performance of your email, as well as your own device, including using and updating anti-virus software. The client is personally responsible for the absence of third party access to his own email address and for the safety of his confidential information received in the process of providing services. If third parties are provided with access to the specified data and email address, the Client bears personal responsibility for this.
3.2.4. Comply with all requirements listed in this Agreement.
3.2.5. Promptly inform the administration about the non-receipt of funds (partial or full) for the exchange transaction to the provided details of the Client or a third party, as well as in cases of non-receipt of funds listed in paragraphs. 5.4, 5.5 and 5.6. The application period is up to 30 calendar days from the date of non-receipt of funds. If this rule is violated, the funds are transferred to the Contractor.
3.2.6. Provide a reliable mobile phone number for registration, incoming control call from the Contractor's security service, receiving passwords, SMS and other information options, as well as additional identification for working with the MafinCash.com service. The client is obliged to ensure that third parties are not allowed access to his own device in order to maintain the security of information received when using the service. The client is personally responsible for the consequences if third parties are given access to their own device and information on it.
3.2.7. Comply with the current legislation of the Client’s country of residence regarding the performance of electronic exchange transactions.

3.3 The Administration retains the right to:
3.3.1. Suspension of the service for the purpose of technical updates or work on errors with mandatory notification to the Client about the time of such work.
3.3.2. Suspension of a specific transaction in the event of a legitimate request from payment systems, competent authorities, as well as user complaints about fraud (while the circumstances are being clarified).
3.3.3. Determining and changing the amount of discounts for exchange transactions with electronic money.
3.3.4. Determining and changing the size of the commission that is charged to the client for performing an exchange transaction.
3.3.5. Refusal to provide services to any client, reserving the right not to explain the reasons.
3.3.6. Requirement for the Client to confirm his/her affiliation with the exchange transaction (in case of receiving a claim from a third party or a dispute arises). Tools for confirmation can be: a screenshot of an electronic wallet, e-mail, a call to the phone number specified in the process of filling out the exchange form. In the latter case, a call will be made to the number from which the funds were sent to complete the exchange transaction.
3.3.7. Stopping correspondence or negotiations with the Client in the event of rude behavior, insults, demands to answer questions that are not within the competence of the support service or lack of answers to questions from the support service.
3.3.8. Blocking the exchange transaction in accordance with paragraphs. 5.4, 5.5 and 5.6 of the regulations for the exchange of electronic funds.

4. Services provided
4.1. The Contractor undertakes to provide the following services: exchange of electronic funds through the site. In particular, exchange transactions with payments to the card of Ukrainian banks Visa/MC, which are listed on the website.
4.2. The Contractor does not undertake to verify the legality and competence of the Client’s ownership of the money he uses for exchange transactions.

5. Regulations for the exchange of electronic money
5.1. The exchange begins when the Contractor receives from the Client the entire amount that he plans to use for the exchange operation. If the amount received is incomplete, the exchange is considered to have begun within the amount received from the Client. The Contractor reserves the right to adjust the amount of the commission unilaterally.
5.2. Once an electronic money exchange has begun, it cannot be canceled. It is also impossible to return to the Client the funds intended for exchange.
5.3. If more than 20 (twenty) minutes have passed since the Application was submitted, and the Client’s funds in the form of fiat or electronic currency have not been received, the Contractor reserves the right to cancel the Application. The same applies to the Client transferring funds without an application. If the Client transferred electronic or fiat funds after the period specified above, the Contractor returns them to the Client’s details. In this case, the Client himself pays the costs for making the return from the specified amount of funds.
5.4. If at the time of receipt of money the change in the exchange rate was more than 0.5% of the rate specified in the Application, the Contractor reserves the right to carry out the agreement at the rate current at the time of receipt of funds.
5.5 If the amount of funds in fiat or electronic currency received from the Client differs from the amount specified in the Application, the Contractor by default considers that the User ordered an exchange transaction within the actual amount of funds received. If the difference between the declared asset and the one actually credited to the account differs by more than 10%, the Contractor reserves the right to cancel the Application and return funds to the details specified by the Client. During the return process, all associated costs will be paid from the specified amount.
5.6 If the Client has provided outdated (blocked, non-existent) details for receiving the amount after the exchange transaction, the Contractor may suspend the exchange process. After the Client’s request (in accordance with clause 3.5.2), the Contractor will return the funds to the original account and withhold the commission of payment systems, as well as a fine of 2% of the return amount.
5.7 The time for fixing the rate of fiat or electronic funds from the moment of submitting the Application to the Contractor is no more than 20 (twenty) minutes. If the funds for the transaction are received after this period, the Contractor by default carries out the calculation according to the current exchange rate, and the Client agrees with this.

6. Responsibility of the parties
6.1 The Contractor disclaims responsibility and refuses to compensate for damage in cases of incorrect (unauthorized) use of the service, as well as Client errors that he made while filling out the exchange form, and which led to the receipt of funds to the incorrectly specified details. In such a situation, the operation cannot be canceled and the money cannot be returned.
6.2 The Contractor disclaims responsibility for damages and/or losses of the Client that arose in connection with complete or partial disruptions in the functionality of the Client’s equipment, as well as due to the Client’s inability to use his own equipment and/or its elements.
6.3 The Contractor disclaims responsibility for errors, delays and omissions of payments made by banks and electronic payment systems.

7. Mandatory conditions for conducting exchange transactions
7.1. Using the services of the MafinCash.com service for the purpose of conducting fraudulent and other illegal transactions is prohibited. The Client, using the services of the MafinCash.com service, agrees that any attempt to conduct a dubious exchange transaction will be blocked until confirmation is provided, and will be prosecuted in accordance with the current legislation of the country in which the Client uses the service services.
7.2 The administration of the MafinCash.com service reserves the right to provide data on the above transactions at the request of competent authorities, representatives of payment systems, as well as victims of fraudulent activities - in case of proof of illegal actions on the part of the Client.
7.3. The exchange operation is carried out provided that the Client, using the MafinCash.com service, uses digital signs exclusively from his wallet, and is also ready to bear responsibility for the source of these funds and for the methods of their receipt to the electronic wallet. The MafinCash.com service itself does not verify the origin of these funds.
7.4 The MafinCash.com service disclaims responsibility for exchange transactions carried out on behalf of the Client in favor of third parties.
7.5. Using the MafinCash.com service after clicking the “I agree to the exchange rules” button means that the Client has accepted all the requirements and is ready to act in accordance with this Agreement.

8. AML policy
8.1. By this agreement you confirm the processing of transactions and all payments within the framework of the AML (Anti-Money Laundering) policy. In turn, we take measures to secure transactions and protect services to provide transaction reliability.
8.2 Our website uses security protocols that block companies and accounts that are subject to sanctions restrictions from the EU and the United States.

Exchange rules